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Q: Do you sell real estate too?
A: Yes we do. Please contact our office for details.
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Q: How and when do I get my checks?
A: Owner distributions are made via ACH on or before the 10th of every month.
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Q: How is rent collection handled?
A: Residents submit their rent to our company via automatic withdrawals or etransfers.
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Q: How long of a lease do you sign?
A: Most of our leases are 1-year leases. We reserve the right to sign month-to-month leases under special circumstances.
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Q: How much security deposit do you charge the tenant?
A: We charge 1 full month of rent on all security deposits.
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Q: How soon can you start managing my property?
A: We can typically begin management within 24-48 hours after you have completed execution of our property management agreement.
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Q: What type of properties do you manage?
A: Ground Floor specialises in the multi-family sector but also manages single family, commercial and Condo’s.
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Q: What type of reports do I get and how often?
A: Ground Floor provides all of our clients access to our online web portal that gives them 24/7 access to all of their financial reports.
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Q: Who holds the tenant security deposit?
A: Security deposits are held by the Rentalsman which is a division with the provincial government.
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